ARCCTV Return & Refund Policy

We want you to feel confident about your purchase. If your product isn’t right for you, we’re here to help.

This policy applies to products purchased directly from arcctvlife.com. If you purchased from another retailer, please contact your seller for return assistance.

1. 30-Day Returns

If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your product. For returns due to dissatisfaction or a change of mind, you are responsible for arranging and paying for return shipping, including any shipping label costs.

You’re welcome to unpack, install, connect, and try your product under normal conditions. Opening the packaging or using the product normally during this period does not prevent you from returning it.

Products purchased on sale or with a discount code are covered by the same return policy.

Please notify us within the 30-day period. Your return does not need to reach our warehouse within those 30 days. A delay in our response will not affect a request submitted on time.

2. How to Start a Return

Email support@arcctvlife.com with:

• Your order number or another valid proof of purchase.

• The product or items you would like to return.

• Whether you would like a refund or help with a product issue.

You’re welcome to share your reason, but you do not need to provide one if you’ve changed your mind or are dissatisfied with your purchase.

We will provide the correct return address and shipping instructions. For returns due to dissatisfaction or a change of mind, please arrange and pay for your return shipment. ARCCTV does not provide prepaid return labels for these returns. For faulty, incorrect, or damaged-on-arrival products, see Section 4.

Under our 30-day return offer, please ship your package within 3 business days of receiving the complete return instructions. Keep your shipping receipt or tracking information. Business days exclude weekends and public holidays in your location.

If you need more time, please contact us so we can help arrange your return. A delay caused by us providing the necessary return information will not affect your eligibility. If we are providing a prepaid label under Section 4, a delay in providing that label will not affect your eligibility either.

Please contact us before shipping so we can direct your return to the correct location. The address on the original shipping package may not be the correct return address.

The 3-business-day requirement does not shorten any return deadline provided by applicable law. See Section 7 for EU and UK statutory withdrawal rights.

3. Product Condition and Return Preparation

Please return the product with all included accessories and components, using packaging that protects it during shipping.

Normal trial use will not, by itself, reduce your refund. If components are missing or the product has been damaged through misuse or an accident, any deduction will reflect the actual loss in value. We will explain the deduction, and it will apply only where permitted by law.

Product defects and faults arising under normal use are not considered customer-caused damage.

We do not charge a standard restocking fee.

Before returning a camera or recorder, please:

• Back up any recordings you want to keep.

• Remove memory cards or other storage devices purchased separately.

• Unlink the device from your account and restore factory settings where possible.

• Include any memory cards and accessories originally supplied with the product, after removing your personal data where possible.

If a fault prevents you from resetting, unlinking, or clearing the device, please let us know.

If a battery is swollen, leaking, or seriously damaged, contact us before shipping for appropriate return instructions.

4. Return Shipping and Replacement Delivery

Dissatisfaction or change of mind within 30 days

If you request a return within 30 days of delivery because you’re dissatisfied or have changed your mind, you are responsible for arranging and paying for return shipping, including any shipping label costs. These costs are not reimbursed by ARCCTV unless required by applicable law.

We will provide the return address and shipping instructions. We do not provide prepaid return labels for these returns. We recommend using a tracked shipping service and keeping your shipping receipt.

Original delivery charges are not refundable for these returns unless required by applicable law. If your order included free shipping, we will not deduct our original shipping cost from your refund.

Faulty, incorrect, or damaged-on-arrival products

If your product is faulty, arrives damaged, or is not what you ordered, please contact us as soon as possible. We may request a description, photos, videos, or reasonable troubleshooting steps to help resolve the issue.

If a return is required, ARCCTV will cover return shipping and provide a prepaid return label.

Within the 30-day return period, you may request a refund or a replacement. Replacements are subject to availability.

If the entire order is returned because of a confirmed product fault, incorrect shipment, or damage on arrival, we will refund the amount paid for the products and the original delivery charges. For partial returns, we will refund delivery charges attributable to the affected items, where applicable.

Shipping a replacement to you

Unless applicable law requires a replacement to be provided free of charge, you are responsible for the cost of shipping the replacement product to you. We will explain the shipping charge and obtain your agreement before dispatch.

For replacements that must be provided free of charge under applicable consumer law, including qualifying faulty-product replacements in the EU or UK, ARCCTV will cover the necessary shipping costs, including delivery of the replacement to you.

Customer-caused damage

If the issue was caused by misuse, accidental damage, or other customer-caused damage, you are responsible for the associated shipping costs unless applicable law requires otherwise.

We will explain any available refund or paid service options before you agree to proceed.

5. Refunds

We will inspect your return and issue any applicable refund within 5 business days of receiving it, or sooner where required by law.

If we find missing items or damage that may affect your refund, we will explain the issue and any proposed deduction within the same period. Our inspection process will not extend any statutory refund deadline.

Refunds will be issued to your original payment method unless we agree otherwise with you. We do not charge an additional refund processing fee.

Your refund will be based on the amount actually paid for the returned items, including applicable taxes, after accounting for discounts and any lawful deductions.

We will email you when your refund has been issued. Your bank or payment provider may need additional time to display the funds. If your refund has not appeared within 10 business days of our confirmation, contact us so we can help trace it.

6. Kits, Partial Returns, and Exchanges

For a full kit return, please include all devices, accessories, and promotional gifts supplied with the kit.

If only one device in a kit is faulty, contact us first. We will help identify which items need to be returned.

Our 30-day return offer covers complete kits. Returning only part of a kit requires a separate agreement with our support team. This does not affect any statutory rights you have concerning faulty items. We will explain the refund calculation before you ship your return.

For separately priced items returned from a multi-item order, refunds will reflect the price paid for those items and their proportionate share of any order-level discount. We will not apply undisclosed gift charges or retroactively change the price of items you keep.

If you would like a different model, contact us to discuss the available options, any price difference, and shipping charges. Delivery charges for replacement products are handled as explained in Section 4.

7. EU and UK Statutory Withdrawal Rights

In addition to ARCCTV’s 30-day return offer, consumers in the EU and UK generally have a 14-day statutory right to withdraw from an online purchase. This means you can cancel your purchase within the applicable period without giving a reason.

How to notify us

To exercise this right, email a clear statement that you wish to cancel your purchase to support@arcctvlife.com within 14 days of receiving your goods. You do not need to give a reason or obtain our approval first.

Please include your order number or other information that helps us identify your purchase.

When to send the goods back

When exercising your statutory withdrawal right, you generally have 14 days from notifying us of cancellation to send the goods back. The 3-business-day requirement in Section 2 does not shorten this statutory deadline.

If we delay providing necessary return information, we will not use that delay to reject your return.

Return shipping and reimbursement

For a statutory withdrawal due to a change of mind, you are responsible for arranging and paying the direct cost of returning the goods, including any shipping label costs, unless applicable law requires us to cover those costs. ARCCTV does not provide prepaid return labels for these returns.

We will reimburse you without undue delay and within 14 days of receiving your withdrawal notice. Unless we arrange collection, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.

For a full-order withdrawal, reimbursement includes the cost of the least expensive standard delivery option we offered. Additional charges for express or other upgraded delivery services do not have to be refunded.

Our 30-day return offer provides additional benefits and does not replace or limit your statutory rights. After the statutory withdrawal period ends, you may still request a return under this policy within 30 days of delivery.

8. Support After 30 Days

If a fault develops after the 30-day return period, please contact us for assistance under our Warranty Policy.

The end of our 30-day return period does not affect any right to a refund, repair, replacement, or other remedy under applicable consumer law.

Contact Us

Seller: ARCCTV
Email: support@arcctvlife.com
Phone: +1-866-395-8056 (US)

Please contact our support team for the correct return address and shipping instructions before sending your product.