Warranty Policy

At ARCCTV, we stand behind our products and are here to help when you need us. This policy explains your warranty coverage, our free warranty extension, and how to request support.

1.  Warranty Coverage

This limited warranty covers new ARCCTV cameras, NVR systems, and accessories against defects in materials and workmanship under normal use.

Coverage begins on the date you receive your product.

Region	Standard Warranty	Free Extension with Registration	Total Coverage
European Union (EU)	2 years	1 additional year	3 years
Other Countries and Regions	1 year	1 additional year	2 years

 

Your standard warranty applies automatically. Registration is only required for the additional year.

These are ARCCTV’s commercial warranty periods. Any longer or additional protection required by applicable consumer law remains unaffected.

2.  Free Warranty Extension

Register your product at https://arcctvlife.com/pages/warranty-registration to receive one additional year of coverage at no charge.

You can register during your standard warranty or within one year after it expires:

EU customers: Register before the end of three years from the delivery date.

Customers in other countries and regions: Register before the end of two years from the delivery date.

If your standard warranty has expired and a covered fault occurs during this additional year, you may complete registration and request warranty service at the same time.

The extension follows the original standard warranty period. It does not start from the registration date. Once the additional year has ended, registration for the free extension is no longer available.

The same coverage and service terms apply during the registered extension.

3.  What Is Covered

Your warranty covers product faults caused by defects in materials or workmanship when the product is installed and used according to its instructions.

For a confirmed covered fault, we will arrange a replacement of the same model or a comparable product at no charge. 

Manufacturing defects affecting batteries are covered. Normal battery capacity reduction through use and ageing is not considered a manufacturing defect.

4.  What Is Not Covered

This commercial warranty does not normally cover:

● Accidental damage, misuse, or damage caused by incorrect installation.

● Damage caused by unsuitable power supplies or use outside the product’s stated operating conditions.

● Liquid damage caused by use beyond the product’s stated water-resistance rating.

● Damage caused by improper repairs, modifications, or incompatible accessories.

● Normal wear and tear, cosmetic damage that does not affect operation, or loss and theft.

These exclusions apply only to the extent permitted by law. Using a third-party repair service or accessory does not automatically cancel your warranty; damage caused by that service or accessory may be excluded.

If you are unsure whether an issue is covered, please contact us. We will help assess the problem and explain the available options.

5.  How to Request Support

Email:support@arcctvlife.com

 with:

● Your order number or another valid proof of purchase.

● Your product model and, if available, serial number.

● A brief description of the problem.

We may request photos, videos, or reasonable troubleshooting steps to help identify the issue.

If a return is needed, we will provide the return address and instructions. Please contact us before sending your product.

Before returning a camera or recorder, remove personal memory cards and, where possible, back up your recordings and unlink the device from your account. If the fault prevents this, let us know.

6.  Shipping and Service Costs

For a product fault covered by this warranty, we will provide a prepaid return shipping label if the product needs to be returned.

If the problem was caused by accidental damage, misuse, or other customer-caused damage, the customer is responsible for shipping costs. Any available paid service and associated charges will be explained before you agree to proceed.

Where applicable consumer law requires a remedy to be provided free of charge, we will cover the necessary costs as required by that law.

7.  Replacement Warranty

A replacement product remains covered for the rest of the original warranty period, including any registered extension. Replacement does not restart the full warranty period.

We will extend coverage by the number of whole days your product is unavailable to you during warranty service. Any additional protection required by local law will also apply.

8.  Returns and Consumer Rights

For change-of-mind returns, please see our Return and Refund Policy:

https://arcctvlife.com/policies/refund-policy

This warranty is additional to your statutory consumer rights. Those rights are not affected by registration, failure to register, or the expiry of this commercial warranty.Updates to this policy will not reduce warranty coverage already promised when you purchased your product.

Contact Us

Email: [support@arcctvlife.com]

Phone:+1-866-395-8056 (US)

Business Time:Monday to Friday 9 AM – 5 PM(PST)

Please contact support for return instructions before sending a product to this address.