This policy applies to orders placed directly at arcctvlife.com.

1. Shipping Destinations and Delivery Times

We prioritize shipping from a local or nearby warehouse based on your delivery address and stock availability. Orders to other European countries may ship from a nearby European warehouse, including those in Germany, France, or Spain. Available destinations and address restrictions are shown at checkout.

The estimates above start when your order ships and do not include order processing time. If an item is unavailable at a local or nearby warehouse, we may use the alternative shipping arrangements shown in the table. European orders shipped from nearby warehouses and destinations with longer estimated delivery times follow their respective rows.

Remote areas, islands, customs clearance, weather, or transport disruptions may cause delays. If a change in shipping arrangements affects the delivery estimate or costs provided when you placed your order, we will contact you before dispatch to confirm the changes. If you do not accept the revised arrangements, you may cancel the affected unshipped items and receive the corresponding refund.

2. Order Processing

Orders are usually processed and shipped within 1 business day of confirmation. Orders placed on weekends are normally processed on the following Monday. If Monday is a public holiday at the warehouse location, processing will resume on the next business day.

3. Shipping Costs and Taxes

Shipping methods and charges are displayed at checkout before payment. Free shipping applies under the conditions shown on the product page or at checkout.

Cross-border orders may incur import taxes or customs clearance fees. Applicable charges and who is responsible for paying them will be explained before you place your order. We will obtain your agreement in advance for any additional charges resulting from warehouse changes, split shipments, or changes to delivery arrangements.

4. Order Tracking

Once your order ships, we will email your shipping confirmation and available tracking information. Tracking updates may take some time to appear. Please check your inbox and spam or junk folder.

Orders may ship in separate packages due to stock availability or packing arrangements. Packages may arrive on different days, and we will provide the relevant tracking information. If you do not receive a shipping confirmation or tracking has not updated for an extended period, please contact us with your order number.

5. Receiving Your Order and Delivery Issues

Please check your shipping address and contact details before placing your order. Contact us as soon as possible to request a change or cancellation. Once the shipping process begins, we may be unable to modify or intercept your order.

If a package is returned because of an incorrect address, an unsuccessful delivery attempt, or failure to collect it, please contact us to arrange the next steps. Any reasonable redelivery charges payable by you will be explained and agreed upon in advance.

If your order is overdue or tracking shows it as delivered but you have not received it, please check the delivery location, ask household members, reception staff, or building management, and contact us. We will review the shipping records and investigate with the carrier.

If your items arrive damaged, incorrect, or incomplete, please keep the products and packaging and provide a description of the issue and photos where possible. For confirmed loss, transit damage, incorrect shipment, or inability to deliver, we will arrange a replacement shipment, refund, or another appropriate solution based on the circumstances and applicable law.

6. Contact Us

For shipping assistance, please provide your order number and a brief description of the issue.

• Email: support@arcctvlife.com
• Phone: +1-866-395-8056 (US)

For returns, exchanges, refunds, and related shipping costs, please refer to our Return & Refund Policy. The return request period starts when you receive your items.

This policy and any carrier investigation do not affect your rights under applicable consumer protection laws.