We generally don’t recommend replacing the battery yourself, but if you’d like to proceed, here’s how it works based on your purchase platform and warranty status:

• Amazon:Within Warranty: If the battery is defective, we’ll replace it with a new camera at no cost (due to a product issue).After Warranty: We can offer you a discount to purchase a new camera.
• eBay:Within 3 Months: Free replacement plus free shipping.3 Months to 1 Year: Free replacement with a $15 shipping fee.1 Year or More: We’ll provide a discount for a new camera.

How We Determine If It’s a Product Issue:

1. Use a power adapter to charge the camera fully for 8 hours.
2. Record a video showing you long-pressing the power button for 3-5 seconds (you should hear a tone) and then holding the reset button for 10-13 seconds.
3. If the camera doesn’t respond, it’s likely a battery or motherboard issue, confirming a product problem.

To install your camera on the wall, follow these steps:1. Make sure you’ve set up the Wi-Fi for the camera before mounting it.2. Tape the installation sticker (included in the package) to the wall and use a screwdriver to drill holes where marked.3. Unscrew the camera base, align it with the holes, and secure the base to the wall. Then screw the camera back onto the base. You’re all set!

Yes, you can! Just ensure your home network reaches the locations where both cameras will be installed.

• Battery Cameras: -10°C to 50°C
• Power Supply Cameras: -20°C to 60°C

Resetting the camera only clears its network configuration, not the settings stored in the app. To remove it from the device list,you’ll need to delete it manually from the app.

Here’s what the different light patterns on your Jiuan camera indicate:

• Green/Blue Light On for 3 Seconds: Boot up
• Red Light Flashing 3 Times: Shut down
• Green/Blue Light Flashing Quickly: Updating
• Red Light Flashing Quickly: Configuring network
• Slow Flashing Red Light: Network abnormality
• Red and Green/Blue Lights Always On: Real-time preview
• Solid Green/Blue Light: Wake up
• Green/Blue Light Flashing Slowly: Charging
• Red Light On for 30 Seconds: Low battery

You can watch a helpful video on solar panel rack mounting here:https://youtube.com/shorts/wsJNUtlIPuA.

Alexa support depends on the camera model and firmware:- Plug-in camera: Version 3.5.70 or higher (low-power models not supported).- C2L-Y: Supported.- B3 series: Not supported.- B4 series: Supported.- 8330-W: Supported.- WNVR (K8028-3WS): Version 3.1.8.0 or higher.- G4H-2/K8508-W: All supported.- G4S-3: Version 3.1.6.0 or higher.- NVR (plug-in or POE): Version 3.2.0.0 or higher.

To find your camera’s Mac address, follow these steps:1. Temporarily disable Mac authentication on your router.2. Set up the camera following the app instructions.3. Open the CloudEdge app, go to "Device Information" in the options, and note down the Mac address.4. Add the Mac address to your router’s allowed Mac addresses list.5. Re-enable Mac authentication on your router.It’s a bit of a hassle, but this workaround works. Write these steps down and share them with your team for future reference!

If your camera indicates it’s linked to another account, try this:

1. Reset the camera by pressing and holding the reset button for 10-13 seconds until you hear a tone or see the lights change.
2. Add it to your app again by following the setup process.

Even though you’ve shared the device and activated all permissions, the person receiving the share won’t get alarm notifications—they can only view videos triggered by alarms. However, here’s a workaround:

• You can log in to the same EseeCloud account on both phones simultaneously. This way, both devices can receive alarm notifications from the camera.

Try logging in with the same account on your second phone, and you should start getting alerts.